The Apology That Actually Works
An effective apology begins by accurately naming the harm and its consequence for the other person instead of centering the apologizer's intentions, character, or discomfort.
The useful part
Everything after that is optional.
Sources behind this episode
- peer-reviewed journal articleAn Exploration of the Structure of Effective Apologies
- peer-reviewed review articleThe Psychology of Offering an Apology: Understanding the Barriers to Apologizing and How to Overcome Them
- authored scholarly bookOn Apology
- peer-reviewed journal articleAvoidant and Defensive: Adult Attachment and Quality of Apologies
- peer-reviewed journal articleThe Impact of a Victim-Focused Apology on Forgiveness in an Intergroup Context
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