1:10 Behavior
The Apology That Actually Works
An effective apology begins by accurately naming the harm and its consequence for the other person instead of centering the apologizer's intentions, character, or discomfort.
Source
The Psychology of Offering an Apology: Understanding the Barriers to Apologizing and How to Overcome Them
Claim this source supports
“Comprehensive apologies increase forgiveness and reduce blame and anger, and perceived threat to self-image is a barrier that pushes people toward defensive, self-focused responses”
Cited in
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