1:10 Behavior
The Apology That Actually Works
An effective apology begins by accurately naming the harm and its consequence for the other person instead of centering the apologizer's intentions, character, or discomfort.
Source
The Impact of a Victim-Focused Apology on Forgiveness in an Intergroup Context
Claim this source supports
“A victim-focused apology raised perceived remorse, empathy, and trust, which increased forgiveness, relative to an offender-focused apology”
Cited in
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