1:10 Behavior
The Apology That Actually Works
An effective apology begins by accurately naming the harm and its consequence for the other person instead of centering the apologizer's intentions, character, or discomfort.
Source
An Exploration of the Structure of Effective Apologies
Claim this source supports
“Acknowledgment of responsibility and offer of repair are the highest-weighted apology components, and more complete apologies are rated more effective”
Cited in
1:10