Scams
Why a Familiar Voice Isn't Proof
Familiarity is a mental shortcut for trust, not evidence of identity — a voice, name, or writing style you recognize can be imitated, so recognition alone should never authorize an urgent request.
Source
Claim this source supports
“Caller ID information can be falsified, and the FCC advises hanging up and calling back using a number verifiable on a bill, an account statement or an official website.”