Source

Pro tip: Screen-based payment methods increase negative feelings in consumers but do not increase tip sizes

preprint, two simulated coffee-shop studies Goh, Jungck and Stevens 2022, PsyArXiv preprint, University of Nebraska-Lincoln, not peer reviewed

Claim this source supports

“Participants felt more negatively toward tip screens than tip jars; in the between-subjects design neither the tip screen nor a visible barista independently increased tip size.”

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The Default Was Chosen for You — video poster frame

1:10

Behavior

The Default Was Chosen for You

A preselected option is a decision made by whoever designed the screen, and because leaving a default in place takes no action while changing it does, people tend to accept presets they would not have chosen on their ow…