Source

Carrying too heavy a load? The communication and miscommunication of emotion by email

peer-reviewed conceptual and theoretical article Byron (2008). Academy of Management Review, 33(2), 309-327.

Claim this source supports

“Conceptual argument that e-mail characteristics make emotional miscommunication likely and that receivers often interpret work e-mails as more negative or more neutral than intended.”

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Your Text Is Colder Than the Voice in Your Head

Short written messages strip out the tone of voice, facial expression, and timing that the writer still hears in their head, so writers overestimate how clearly their intent comes through and readers fill the missing to…